Open the live Unified DM Live Chat interface in your dashboard workspace.
Unified DM Live Chat
The Unified DM Live Chat is a fast, multi-threaded communication workspace for chatting with Instagram followers, managing customer support conversations, and taking over bot interactions.
View in Application → Open Inbox
Screenshot: Unified Chat interface displaying active conversation threads list, chat window with message bubbles, media attachment players, AI response suggestions, and customer detail sidebar.
Overview #
The AnyDM Inbox aggregates all your Instagram Direct Messages into a synchronized desktop workspace. You can seamlessly switch between automated AI responses and human agent interventions, send product cards and photos, view customer order histories, and resolve customer queries quickly.
What You Can Do #
- Manage multiple concurrent Instagram direct message conversations in real time.
- Search chat conversations by customer name, username handle, or message keywords.
- Send rich text, emojis, quick replies, product checkout cards, and media attachments (photos and playable videos).
- Toggle bot automation on or off for individual customer threads (Human Takeover Mode).
- Inspect customer profile details, follow status, total interactions, and lead score in the side panel.
- Filter conversations by tags, unread status, or lead stage.
- Delete or archive obsolete message threads.
How to Use #
Step 1: Select a Conversation Thread #
- Navigate to Inbox from the main sidebar.
- In the left-hand thread list, click on any customer conversation to load their chat history.
- Unread messages and new inbound inquiries are highlighted at the top of the queue.
Step 2: Send Messages & Product Cards #
- Type your response in the message input at the bottom of the chat window.
- Click the Product / Shopping Bag icon to quickly attach a product checkout card.
- Click the Media icon to upload and send images or video attachments.
- Press Enter or click Send to dispatch the message directly into the customer's Instagram DM inbox.
Step 3: Enable Human Takeover #
- When a complex query requires manual support, click the Pause Bot / Takeover button at the top of the chat.
- While paused, automated bots will not trigger on this user's messages, allowing you to converse naturally.
- Click Resume Bot when finished to re-enable automated flows.
Available Chat Controls & Indicators #
| Control / Indicator | Function |
|---|---|
| Thread List | List of all Instagram direct message conversations with live snippet previews. |
| Search Filter | Find specific customer chats by name, handle, or recent message content. |
| Bot Status Toggle | Switch between automated bot handling and manual agent takeover. |
| Product Card Inserter | Instantly embed a catalog product card with a clickable checkout CTA into the chat. |
| Media Player | In-app player for previewing video and voice note attachments sent or received. |
| Customer Info Sidebar | Shows follower status, lead score, previous orders, and 24-hour window countdown. |
| Refresh Stream | Manually synchronizes conversation updates with Instagram servers. |
Related Features #
- Contacts CRM — Manage customer profiles, tags, and engagement scores.
- Broadcast Campaigns — Send announcements to segmented groups of contacts.
- Product Catalog — Items available to insert into direct messages.